Frequently Asked Questions
How Long Does The Application Process Take?
The application process is done over the phone and will take approximately 30 minutes to complete.
What Information Do I Need To Supply?
Our specialist staff will ask you for information about the deceased person that will be used to register the death with the Registrar of Births Deaths and Marriages. This will include details about the deceased's parents, relationships and children.
Where Does The Cremation Take Place?
The cremation takes place at Murray Valley Cremations.
Who Prepares The Paperwork?
Our specialist staff will prepare the documentation needed for the cremation to take place. These documents will be prepared using the information you supply.
Who Registers The Death And When Will I Get A Copy Of The Death Certificate?
Our staff register the death using the information you supply. Generally the certificate is posted to you within 4 weeks of the cremation.
Can I See The Person Who Has Died Prior To The Cremation Taking Place?
If possible, we suggest making this time available at the Hospital, Nursing Home or family home before the deceased is taken into our care.
How Do I Pay For A Non-Attended Cremation?
Payment can be made conveniently via Visa, Mastercard or EFT.