Frequently Asked Questions
How Long Does the Application Process Take?
The application process is done over the phone and takes approximately 30 minutes to complete.
What Information Do I Need to Provide?
Our specialist staff will ask for information about the deceased person to register the death with the Registrar of Births, Deaths, and Marriages. This will include details about the deceased's parents, relationships and children.
Where Does the Cremation Take Place?
The cremation takes place at Murray Valley Cremations.
Who Prepares the Paperwork?
Our specialist staff will prepare the documentation needed for the cremation using the information you supply.
Who Registers the Death, and When Will I Get a Copy of the Death Certificate?
Our staff will register the death using the information you supply. Generally, the certificate is posted to you within 4 weeks of the cremation.
Can I See the Person Who Has Died Before the Cremation Takes Place?
If possible, we suggest making this time available at the hospital, nursing home, or family home before the deceased is taken into our care.
How Do I Pay for a Non-Attended Cremation?
Payment can be made conveniently via Visa, Mastercard or EFT.